Activity: A612 - Receive and Approve Service Request
DescriptionWorkflowRolesWork Products
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Activity diagram: Receive and Approve Service Request Decline Further Action Receive Service Request Validate Requestor Profile Verify Support Status Confirm Configuration Information Categorize Service Request

Activity detail diagram: Receive and Approve Service Request Request Analyst Decline Further Action Receive Service Request Validate Requestor Profile Verify Support Status Confirm Configuration Information Request Analyst Request Analyst Categorize Service Request Request Analyst Service Request Response Decline Further Action Service Request Response Decline Further Action User Input Service Request Escalation Service Request Receive Service Request Service Request Receive Service Request Service Request Identity and Access Rights Register Validate Requestor Profile Service Request Validate Requestor Profile Service Request Configuration Information Request Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Underpinning Contracts (UCs) Verify Support Status Service Request Configuration Information Verify Support Status Service Request Configuration Information Confirm Configuration Information Configuration Information Request Confirm Configuration Information Service Request Categorize Service Request Service Request Categorize Service Request
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Breakdown ElementStepsIndexPredecessorsModel InfoTypePlannedRepeatableMultiple OccurrencesOngoingEvent DrivenOptionalTeam
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Decline Further Action
 13  Task Yes Yes Yes 
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Receive Service Request
 14  Task Yes Yes   
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Validate Requestor Profile
 1514FF Task Yes Yes   
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Verify Support Status
 1617 Task Yes Yes Yes 
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Confirm Configuration Information
 1715 Task Yes Yes   
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Categorize Service Request
 18  Task Yes Yes   
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